Returns
We want you to love your Brindle & Bloom pieces. If something isn't right, we offer store credit — and we'll email you a return label so it's easy.
We don't offer refunds for change of mind. We do offer store credit, valid for 12 months.
How to lodge a return
Email us at info@brindlebloom.com within 30 days of delivery, with your order number and the item(s) you'd like to return.
We'll email you a request to pay the $9 AUD return fee. Return costs are the responsibility of the customer. Once that's paid, we'll email you a return label to print — attach it to your parcel and drop it at your local post office or post box.
Please send your parcel within 14 days of receiving your label. We can't issue store credit until the item reaches us.
Returns are processed within 5 business days of arriving with us. Once processed, we'll email your store credit, which is valid for 12 months and can be used on your next Brindle & Bloom order.
Conditions
To be eligible for return, your item must be:
- Unworn, unwashed and in its original condition, free of odours including perfume
- Free of marks and stains, with all tags and the hygiene liner still attached
- Lodged with us within 30 days of delivery
- Accompanied by proof of purchase (your order number)
Please try swimwear on over your own underwear. For hygiene reasons we cannot accept pieces where the hygiene liner has been removed, or where the item has been worn.
If these conditions aren't met, we may decline the return and send the item back to you at your cost.
What isn't eligible
Items in our SALE section at the time of purchase are final sale. They will not be restocked and cannot be returned.
Duties, taxes, shipping and shipping protection costs are not eligible for store credit or refund.
If you ordered during a sale, or used a discount code
If you bought an item during a storewide discount or sales promotion and would like to return it, we will issue store credit for the amount you actually paid at the time of purchase. Replacement items are purchased at the price listed on our site at the time of re-purchase.
If you placed your first order using a welcome discount code, we will honour it. Email us and we'll issue a new welcome code to use alongside your store credit.
Faulty or incorrect items
This policy sits alongside your rights under the Australian Consumer Law, which we cannot exclude or limit.
If an item is faulty, significantly different from its description, or doesn't do what we told you it would, you may be entitled to a repair, replacement or refund depending on how serious the problem is — and we will cover the return postage. These rights apply to sale items too.
Questions
Email us at info@brindlebloom.com with your order number and we'll help.
